Your Customer-Service “Personality”

by Robert Ringer on Monday, August 20, 2007

I love Thanksgiving … a lot of great childhood memories. Turkey, giblet gravy, mashed potatoes, five or six desserts … the Packers and Lions doing battle on our black-and-white television set … snow flurries outside … the long weekend … and, best of all, family.
Read Full Article

Customer Service Is a Mindset

by Robert Ringer on Wednesday, August 15, 2007

Some years ago, I was having lunch with a business associate at a fine restaurant.  The food was superb, but when you pay eighty bucks for lunch for two people, you also expect great service.  When the waitress brought our appetizers, I asked her to please give me some cracked pepper on my salad.  Though she was pleasant, she responded with, “The cracked pepper is on the table.”

Being the peaceful, gentle soul that I am, I let it go at that.  But what I really felt like saying to her was, “What I meant was that I wanted you to put some cracked pepper on my salad.  I don’t like to work for my food, especially when I’m paying $80 for it.”

Read Full Article

Creativity

by Robert Ringer on Friday, August 10, 2007

Creativity is a trait we all admire.  Original thoughts and ideas are valued highly in the marketplace.  But most people believe that creativity is an inborn trait and is beyond their reach.  They’re right about the former, but wrong about the latter.

It goes without saying that some people are more naturally creative than others, but the same can be said of any human trait.  A person with a high IQ might breeze through school with a “B” average, but a person with an average IQ can become an “A” student if he’s willing to invest enough time and effort in his studies.

Read Full Article

Touching All the Bases

by Robert Ringer on Tuesday, August 7, 2007

“Touching all the bases” is an appropriate metaphor that may well have its roots in the tragic tale of Fred Merkle’s “bonehead” play nearly a century ago.  At the time, Merkle was only nineteen years old and in his second major league season with the New York Giants.

Merkle’s infamous mental lapse took place on September 23, 1908, in the last half of the ninth inning against the Chicago Cubs.  With the score tied and two outs, the Giants had runners on first (Merkle) and third (Moose McCormick), when Al Bridwell singled to centerfield.

Read Full Article

Rules No. 1 & 2

by Robert Ringer on Wednesday, August 1, 2007

In a radio interview some years ago, the host started out by asking me, “In order of importance, what would you say are the three most essential rules when it comes to making money?”  Without hesitation, I blurted out:  “Rule No. 1:  Stay alive.  Rule No. 2:  Stay healthy.  Rule No. 3:  Stop losing money.”  The phones rang off the hook for a full hour.

I believe that the reason those words jumped out of my mouth, without my even taking a few seconds to ponder the question, was because of my belief that most people tend to ignore or skim over the basics.  By “basics,” I am referring to things that are often so obvious that people simply don’t bother to give them much thought.  Which is unfortunate, because the basics are the building blocks of success.

Read Full Article

To Receive Free Daily
Articles Via E-mail
Click Here

Featured Columnists

Liberty Education
Interview Series

Robert Ringer interviews top political, economic, and social leaders on today's most vital and controversial issues.

Angela McGlowan Interview

Featured Interview:
Angela McGlowan

Audio file loading...

More Interviews


Recent Comments

  • Unknown Conservative Feb 08, 6:02 PM
    on First, They Came for the Catholics If the Catholic Chrurch were serious about this issue, they would enforce their cannons against...
  • MAllen Feb 08, 3:28 PM
    on Super PAC-Men: Obama Bundlers Gone Wild! Writers like Michelle Malkin Should be required reading for the Masses. Thats what the News...
  • Istanpecia Feb 08, 2:46 AM
    on A Defining Moment Mr Sowell, this is probably the best piece that I have ever read of yours....
  • LivlyRed Feb 07, 9:06 PM
    on First, They Came for the Catholics So much for the First Amendment. I do not call myself a Christian, and I...
  • Roscoe Bonifitucci Feb 07, 2:25 PM
    on First, They Came for the Catholics Obama is practicing the same game plan Hitler, Mussolini, Lenin and Post WWII Iron Curtain...

  • Archives